Yushan Chen
Systemic Service Designer
User-centric UX Designer
Empathy-Driven UX Researcher
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MFA in Service Design Nov 2023
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Master of Landscape Architecture 2019
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Bachlor of Arts in Environmental Policy 2016
Project Experience
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Google x SCADpro 09/2022 – 11/2022
The project yielded 4 exclusive apps for Google Pixel 6, utiliziung its high-performance camera to help Gen Z better express creativity.
Worked with Google UX Lead, Research Lead, Engineerings and Project Manager.
Orchestrated project scheduling and resource allocation to ensure seamless coordination.
Facilitated strategic primary and secondary research.
Guided team members of diverse expertise through research meetings and workshops, standardizing the data collection process.
Led team through data affinitization and valuable insight extraction.
Directed UX design from ideation to final delivery, fostering collaborative ideation, knowledge sharing, and cohesive project advancement.
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Beep x SCADpro 01/2022 – 03/2022
This project designed a complete autonomous driving transportation package for Beep's 3rd generation mobility service, including an autonomous bus, user experience, and branding package.
Coordinated project management activities, including schedule planning, work distribution across the team, and facilitating seamless collaboration.
Fostered a harmonious team environment by resolving conflicts and promoting effective collaboration.
Directed both primary and secondary research strategically under tight time constraints.
Identified major stakeholders and facilitated efficient communication to ensure clear information sharing with Beep Marketing Officer, Technology Officer, and Founders.
Led end-to-end UX design for various products, overseeing research, design, and delivery phases.
Professional Experience
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SCAD Museum of Art 03/2021 – 08/2021
Conducted in-depth research on museum displays based on social historical background.
Identified visitors’ obstacles while interpreting contemporary art.
Strategically combined museum display and anthropological knowledge
Crafted interactive and captivating touring content through immersive storytelling, fostering a seamless and enriching touring flow.
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ReThink Advisors 08/2019 – 05/2020
This initiative examined and synthesized available data to craft an EcoDistrict Approach for the CLARK-FULTON neighborhood, aiming to enhance its holistic health, well-being, and resilience.
Facilitated workshops to collect data from the target community.
Converted data points into actionable evidence and valuable insights to drive future enhancement opportunities.
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Western Reserve Land Conservancy 06/2018 – 08/2018
This project utilized data given to create strategic fundraising documents for the project "Reforest the Forest City".
Translated collected data into visually engaging infographics and maps.
Developed a visually captivating whitepaper that was successfully implemented, contributing to positive outcomes for the project.
Software
Visualization
Figma
Adobe XD
Photoshop
Illustrator
InDesign
Video Editing
iMovie
Premier
After Effects
Collaboration
Miro
Slack
Pitch
Canva
3D Modeling
AutoCAD
SketchUp
Rhino